Q. How long does shipping take?
Shipping takes 5-15 BUSINESS DAYS (5-7 days are the typical turn around times) NOT including weekends & orders aren’t sent out on Holidays or on weekends. Once order is Shipped that’s when you will receive tracking number. Please check spam folder and/or search inbox (We are taking extra precautions with Covid) Orders do not ship until they are fully processed. please take order processing time into consideration.
Weight-loss items have a standard 10-30 business days shipment (wkends & holidays are not counted) MIST be shipped to residential address NOT AVAILABLE FOR LOCAL PICKUP discount code
Q.Was my order received?
Once you place a order with S.E NATURALS you will receive a confirmation email with a Order # stating your order has been received. IF not email you entered may have been entered wrong
Q. How do I change or cancel my order?
We are sorry to inform Every purchase is a final sale & We don’t have authorization to cancel orders.
Q. Can I return or exchange an item?
Exchanges are acceptable for any damaged product ONLY. If you have received any damaged items, you must contact us via email at [email protected], with a picture of damaged items & label within 24/48 hours of receiving the damaged products.
Q. My item was stolen, How can I get a refund?
Unfortunately, we are not responsible for lost or stolen items. We suggest filing a claim with the carrier company to reach a solution if any can be made.
Q. I gave an incorrect address, Can I get a refund?
We are sorry to inform, If you provided an incorrect address at checkout, a refund will not be granted but if you notice it same day you place your order & before your order is shipped a $11 Address change (you will receive a separate invoice or you can CashApp) fee is needed to go into system & manually correct. Doesn’t matter if you forgot (apt # or one letter) it’s ALL apart of your address. if not order will go to address you listed and if retired you will be refunded within 30 days.
Q. What service do you use for shipping?
USPS ONLY. www.usps.com to track & locate updates
Q. What happens when my order is returned to sender?
Once your order is returned to us the sender, we will issue a store credit in the full amount of your order minus the shipping cost.
Q. Do you ship internationally?
Yes
Q. I am an international customer. Do I have to pay customs and taxes?
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
Q. My order was returned due to wrong address?
For returned items due to incorrect address you will be issued store credit within 30 days minus shipping fee.
Q. I received the wrong order or missing item what do I do?
Any order discrepancies MUST be reported within 48 hours of receiving your merchandise. Your label on your package is your proof of purchase and it must be presented for ALL discrepancies. This includes, missing, Wrong and damaged items. You will need to upload a picture of the items received, the label on package, and email those along with the issue you are seeking to get resolved to [email protected]
The value of the store credit will be in the amount the item was purchased for (Shipping fees are non-refundable).
We believe that our standards for our products will not only meet, but will surpass your expectations. That said, we know there are occasional reasons that customers wish to return items.
Shipping or product problems or issues: If you have an issue or a problem with any product or shipment, please call us immediately at 414-426-5498 so that we can address and resolve the matter quickly.
You changed your mind: In order to maintain our high sanitary standards we regret that we are unable to accept returns on handcrafted products due to buyers' remorse. This protects all of our customers from the possibility of contamination, and there are no exceptions to this policy.